Privacy Policy for Halal Driver

Last updated: 17 May 2026

This Privacy Policy explains how EL TAWEELA LIVESTOCK TRADING - SOLE PROPRIETORSHIP L.L.C. collects, uses, stores, and protects information when drivers use the Halal Driver mobile application.

1. Information We Collect

We may collect the following information when you use the Halal Driver app:

• Login and account information, such as driver account details, authentication tokens, and related profile information.
• Location information, including precise and approximate location, used to track driver location during assigned deliveries.
• Delivery and order information, including assigned orders, order status, delivery status, payment status, customer address updates, late delivery reasons, and related delivery activity.
• Photos or images uploaded through the app, such as delivery confirmation images, report confirmation images, or other delivery-related images.
• Camera access data, used for scanning QR codes and capturing delivery-related images.
• Device and app information, including Firebase Cloud Messaging token, device notification token, app version, language, selected country, and basic device identifiers needed for app functionality.
• Notification data, used to send and receive delivery, order, and account-related push notifications.

2. How We Use Information

We use collected information to:

• Allow drivers to log in and use the app.
• Assign, manage, and update delivery orders.
• Track driver location so customers and administrators can monitor delivery progress.
• Verify delivery, payment, or order-related information.
• Scan QR codes for report confirmation and order workflows.
• Send important push notifications related to orders and driver activity.
• Improve app reliability, security, and operational support.
• Comply with legal, regulatory, and business requirements.

3. Location Data

The Halal Driver app collects location data to support delivery tracking and order management. Location may be collected while the app is in use and, where permitted by the driver, while delivery tracking is active in the background.

Location data is used only for delivery-related purposes, including updating driver location for assigned orders and helping customers or administrators track delivery progress.

4. Camera, Photos, and Files

The app may request camera and storage or photo access to:

• Scan QR codes.
• Capture or upload delivery confirmation images.
• Capture or upload report confirmation images.
• Upload other delivery-related documents or images.

These files are used only for delivery handling, report confirmation, order verification, and related operational purposes.

5. Sharing of Information

We do not sell personal information.

Information may be shared only with:

• Halal / EL TAWEELA LIVESTOCK TRADING systems and authorized staff for delivery operations.
• Customers, where needed to show order status or driver delivery progress.
• Service providers that help operate the app, such as hosting, backend infrastructure, maps/location services, Firebase push notifications, and analytics or crash reporting services where applicable.
• Authorities or regulators when required by law.

6. Third-Party Services

The app may use third-party services including:

• Google Maps and location services.
• Firebase Cloud Messaging for push notifications.
• Backend hosting and API services used to manage orders, drivers, and delivery activity.

These services may process data according to their own privacy and security practices.

7. Data Security

We use reasonable technical and organizational measures to protect personal and sensitive information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain information only for as long as necessary to provide delivery services, meet operational requirements, resolve disputes, maintain business records, and comply with legal obligations.

Delivery records, uploaded images, order activity, and location records may be retained as required for business, accounting, fraud prevention, support, or legal purposes.

9. Data Deletion Requests

Drivers may request deletion of their personal data or account-related information by contacting us at info@eltaweelalivestock.com.

Some information may be retained where required for legal, accounting, security, fraud prevention, or legitimate business purposes.

10. Children's Privacy

The Halal Driver app is intended for authorized drivers and is not directed to children. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

EL TAWEELA LIVESTOCK TRADING - SOLE PROPRIETORSHIP L.L.C.
Email: info@eltaweelalivestock.com
Support: a.radwan@eetechnology.ae
Address: Al Firdous Tower 503, Salam Street, Abu Dhabi, United Arab Emirates